Terms and Conditions of Sale

Terms and Conditions

Shopping and Ordering

First, thanks for considering our product. We’re sure you won’t be disappointed. We provide a secure and private shopping experience, we do not store your credit card information.

How to Order

To order, visit the product page for the product you want to order, and click on the “Add to Cart” button. For body wash, you must select a bottle size first before adding to cart. Once you are ready to purchase, click on Checkout.

Payment Options

We provide PayPal.

Getting Order Status

You will receive an e-mail once your order has shipped. You can also login to your My Account section.

Shipping and Delivery

Shipping is $6 for anywhere in New Zealand. For other International locations, please email us at info@sumnerpharmacy.co.nz. 

New Zealand orders are sent via New Zealand Post.

Our delivery timeframe of 3 -5 working days are from the date that the order has been picked up by the courier, not from the time the order was placed. Once the order has left our premises we have no control over the delivery time.

If for any reason we do not have a product in stock you will be contacted as soon as possible to advise you of any delay in delivering the product. 

Product Enquiries 

If you feel you need assistance with your product or just need a bit of advice, there are plenty of ways we can help. You can email us at info@sumnerpharmacy.co.nz


Cancellations
You can request to cancel your order through the Contact Us page within one hour of the order being placed. Any request received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place.
 
Returns and Exchanges
Sumner Pharmacy is committed to providing quality products to our customers. We are happy to accept returns if for any reason you are not completely satisfied with any product you have purchased online, provided the purchase was made within the last 30 days, the product is unopened and in original condition and the product is eligible for return.

You will need to contact Sumner Pharmacy on 03 326 6154 within 30 days of receiving the product.  The product needs to be unopened and in its original packaging. You cannot return products that state they are non-returnable on the website unless it has been damaged during the delivery or the wrong product has been delivered. If you have changed your mind about a product, you may be eligible for an exchange or store credit note. However return of  your product to us is at your own cost. Please contact us to discuss your options.
If you would like to exchange your item please get in contact with us and we will confirm if the new item is available or not. If you have ordered the wrong product, you may return the product. Contact us on info@sumnerpharmacy.co.nz or on 03 326 6154 and we will see what we can do.


Some items on the website will state whether the item is non-returnable, please be aware of these items. 


Wrong Product Delivered
If you have ordered something and received the wrong product, we apologise and you are more than welcome to an exchange or refund. Please contact us on phone 03 326 6154 or email info@sumnerpharmacy.co.nz


Damaged, Lost or Defective Products
If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came as. Do not sign for the parcel from the courier company. Please contact us on phone: 03 326 6154 or email info@sumnerpharmacy.co.nz and we will organise the return of the product for inspection and will endeavour to send you a replacement as soon as possible.

Customer must return to Sumner Pharmacy within 10 days any Products that are damaged, or notify Sumner Pharmacy of any lost or incomplete deliveries so that Sumner Pharmacy can inspect the Products or lay claim against the carrier. Failure to do so will result in the claim being declined.

Sumner Pharmacy reserves the right to decide in its sole discretion whether it will accept the return of any Products for credit, repair or replacement. Sumner Pharmacy will not accept return of any Product that has been tampered with, where the damage has resulted from misuse or incorrect storage by the Customer or where the Product is expressly sold on a no-returns basis. Where returned Product is not accepted they will be returned to Customer at the Customer’s cost. Receipt by Sumner Pharmacy of returned Product does not constitute acceptance for any purposes.

Consumer Guarantees Act

We will meet our obligations under the Consumer Guarantees Act 1993 (New Zealand) and any product which is faulty, damaged, or expired can be returned at any time for a full refund, including the cost of shipping.

Where a product is eligible for a refund, we will endeavour to refund you within 7 working days.